Frequently Asked Questions
Everything you need to know about shopping the Google Store.
When will my order arrive?
Standard shipping usually takes 3-5 business days. You will receive a tracking link via email as soon as your package leaves our warehouse.
What is your return policy?
You can return most items within 15 days of delivery. Nest Pro products and specific electronics may have extended return windows; please check your order details for specifics.
Do you offer international shipping?
The Google Store currently ships to select countries. Please ensure you are browsing the regional store specific to your delivery address for accurate availability.
How can I track my package?
Once your order ships, you can track it through the 'Order History' section of your Google Store account or by clicking the link in your shipment confirmation email.
What payment methods do you accept?
We accept all major credit cards, Google Pay, and financing options through our banking partners for qualifying hardware purchases.
Is there a warranty on my hardware?
Most Google hardware products come with a one-year limited warranty that covers manufacturing defects. You can also purchase Preferred Care for additional protection.